Customer Service Representative

Job Description:

The Rolling Stones, Beyoncé, Ed Sheeran, Travis Scott, Post Malone, Ariana Grande, Guns ‘N Roses, and thousands more of the world’s top artists and their teams depend on atVenu to manage their concert merchandise sales. You will be joining the Customer Experience Team as a Customer Service Representative. In this role, you will assist our customers with technical questions when using our products and services. You will provide the first line of support to our customer base and troubleshoot & resolve issues while maximizing customer satisfaction and success.

Responsibilities:

  • Develop a complete understanding of the entire atVenu platform in order to be able to effectively support our customers
  • Manage all inbound customer support tickets via our help desk
  • Respond to customer tickets quickly, accurately, and professionally, while adhering to internal process and utilizing built in tools for efficiency
  • Manage and grow relationships with both new and existing customers
  • Identify customer needs and help customers correctly use atVenu product features
  • Identify possible customer issues before they occur to reduce inbound support tickets and promote customer self-service
  • Follow up with customers to ensure issues are resolved and no further assistance is required
  • Identify and report recurring customer issues that could be the result of product bugs or could be alleviated by product improvements
  • Help identify gaps or inaccuracies in our knowledge base resources while utilizing those resources to help resolve customer issues and promote customer self-service
  • Respond and communicate with all customers with an enthusiastic, positive attitude
  • Respond and communicate with all customers at any hour for emergency needs
  • Coordinate and vet inbound demo & sign-up requests and assist with related administrative duties
  • Assist with atVenu Register hardware deployment coordination and related administrative duties

Requirements:

  • 2+ years as a Customer Service Representative or similar Customer Support role
  • 3+ years in an office environment
  • Experience in the following areas:
             Help desk software (Zendesk or similar)
            Project management software (Asana or similar)
             CRM software
            Microsoft Office, App. e iWork, Google Docs
  • Has received, or is scheduled to receive, a COVID-19 vaccine
  • Music, merchandise, or previous atVenu experience is a plus but not required
  • Must have great communication (both oral and written), problem-solving, and multi-tasking skills
  • Must have a professional attitude with an enthusiastic, positive nature while working with potentially difficult customers
  • Must perform well under deadlines and a fast-paced environment  
  • Must be proactive, detail driven, and focused

Work Perks:

  • Have impact immediately and become a critical part of a fast-growing company
  • A chance to see some great live events and work in an industry that touches every person on the planet
  • Competitive salary, benefits and vacation time

Who are we?

Founded in 2012, atVenu is the world’s leading Live Event Merchandise platform used at over 125,000 shows each year to manage merch sales for Artist Tours, Venues, and Festivals in every major market. From beginning bands to stadium touring Artists, atVenu provides the tools trusted by industry professionals.

Location:

San Clemente, CA

Interested?

To apply, email us at careers@atVenu.com