Frequently Asked Questions

If you're looking for best way to process payments at a live event, you've found it. atVenu's cloud based payment system and inventory management platform handles everything for your live event. You need a system that can handle adding last-minute items, merch stands throughout the venue or parking lot, and adjusting staff as needed.

Have a question? Find answers below or contact us at info@atVenu.com

What is atVenu and how does it work for live events?

keyboard_arrow_down

atVenu is an event-focused POS and merchandise management platform designed for live events, concerts, and festivals. It streamlines merchandise sales, inventory tracking, and settlements in real time.

Why is atVenu the best point of sale (POS) for events and festivals?

keyboard_arrow_down

atVenu is built specifically for live events, offering offline mode, scalable setups, real-time inventory, and digital settlements, making it ideal for high-volume, fast-paced environments.

What types of events does atVenu support?

keyboard_arrow_down

atVenu supports music festivals, concerts, touring artists, sports venues, and pop-ups, providing tailored solutions for both small and large-scale live events.

How is atVenu different from other POS systems like Square, Clover, and Oracle Micros?

keyboard_arrow_down

atVenu is the only point of sale platform built specifically for live events. While systems like Square, Clover, and Oracle Micros are made for general retail or food service, atVenu is purpose-built to handle the unique challenges of concerts, festivals, and touring. We support last-minute changes, high-volume sales, offline mode, and mobile grab-and-go setups. Plus, atVenu includes features tailored to live events—like artist and vendor splits, digital settlements, and real-time inventory tracking across multiple stands and locations. It's a solution designed not just to process transactions, but to optimize every aspect of event sales.

How does atVenu handle low inventory alerts or last-minute menu changes?

keyboard_arrow_down

The platform automatically alerts users when inventory runs low and allows on-the-fly updates to menus or items, even during events.

What hardware is required to use atVenu's POS at a festival or venue?

keyboard_arrow_down

atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, pop-up stands, etc. The setup is flexible and scales to any size event.

How does atVenu help with digital settlements and cash reconciliation?

keyboard_arrow_down


atVenu transforms what is typically a chaotic, time-consuming process into a fast, organized, and transparent experience. With atVenu, settlements are fully digital—eliminating the need for manual spreadsheets, hand-written count sheets, and long end-of-show reconciliations.Teams can input count-in and count-out data directly into the system, track sales in real time, and instantly generate settlement reports that include sales by item, location, and payment type. atVenu also supports multi-party settlements, making it easy to divide revenue between artists, venues, and vendors without back-and-forth calculations.For cash-heavy events, atVenu helps track expected cash vs. actuals per stand, reducing discrepancies and improving accountability. The result: faster closeouts, fewer errors, and peace of mind for everyone involved—from merch managers to finance team

Can atVenu handle multiple merch locations at large venues or festivals?

keyboard_arrow_down

Yes—atVenu is purpose-built to manage multiple merchandise locations seamlessly, no matter the size or complexity of the event. Whether you're operating a single stand or dozens across a stadium or festival grounds, atVenu gives you full visibility and control.You can quickly allocate inventory to each location—even by percentage—and track real-time sales and stock levels at every stand. As demand shifts, atVenu makes it easy to transfer inventory, update menus, or make pricing changes instantly across all points of sale. With centralized reporting and location-based management, teams can move faster, reduce errors, and ensure no opportunity is missed—especially during peak fan traffic.

What hardware is required to use atVenu's POS at a festival or venue?

keyboard_arrow_down

atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, food trucks, etc. The setup is flexible and scales to any size event.

What kind of customer support does atVenu provide during events?

keyboard_arrow_down

atVenu provides real-time support and a dedicated team for large events to ensure smooth operations during peak hours. When you use atVenu, you are getting a real person that will help you throughout the entirety of your event, from helping you setup and plan to being there if you have questions during, or after your event at 1 am. Not everyone offers reliable human support. We do.

Can atVenu handle multiple merch locations at large venues or festivals?

keyboard_arrow_down

Yes, atVenu is purpose-built to support large-scale events with multiple merch locations. You can easily manage and monitor dozens of stands across a venue or festival from a single dashboard. atVenu enables you to distribute inventory by specific quantity or percentage to each location, with real-time tracking to ensure efficient sell-through and prevent stockouts. Sales data is automatically centralized, giving you live visibility into performance by stand, product, or time of day. This means faster settlements, fewer errors, and a smoother experience for fans and staff alike—no matter how many locations you're operating.

What does atVenu cost? What is the pricing structure?

keyboard_arrow_down

Our pricing is straightforward with base transaction rates that you can see in our pricing page, with added bases based on if you want to rent gear with everything embedded into the transaction rate. For artists using our SaaS product while touring and managing their tour inventory and show settlements, those are priced by touring month with no additional fees. To see more about our pricing go to our pricing page or reach out.

Is atVenu the same as Stripe and Shift4?

keyboard_arrow_down

No, atVenu is not the same as Stripe or Shift4. Stripe and Shift4 are payment processors—they handle the movement of money between customers and merchants. atVenu is a point-of-sale (POS) and inventory management platform built specifically for live events. While we integrate with payment processors like Stripe and Shift4 to securely process transactions, atVenu goes far beyond payments. We provide event-specific tools like real-time sales tracking, inventory control, mobile ordering, digital settlements, and vendor management to help artists, venues, and festivals maximize revenue and streamline operations.

Have more questions? Reach out to us at info@atVenu.com to learn more and ask how our solution can benefit you.