Frequently Asked Questions

If you're looking for best way to process payments at a live event, you've found it. atVenu's cloud based payment system and inventory management platform handles everything for your live event. You’re given a new product line, add last minute items or stands throughout your venue or parking lot, manage the staff, and distribute the product. You don’t have time to mess around with a POS setup, so we’ve made it brain dead simple. Auto-Advance the merch lines, easily distribute inventory to stands, last minute food and beverage menu changes can be made in seconds, concierge service, mobile ordering, and if WiFi or internet goes down...we can still take all payments, so you never lose sales.

What is atVenu and how does it work for live events?

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atVenu is an event-focused POS and merchandise management platform designed for live events, concerts, and festivals. It streamlines merchandise sales, inventory tracking, and settlements in real time.

Why is atVenu the best point of sale (POS) for events and festivals?

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atVenu is built specifically for live events, offering offline mode, scalable setups, real-time inventory, and digital settlements, making it ideal for high-volume, fast-paced environments.

What types of events does atVenu support?

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atVenu supports music festivals, concerts, touring artists, sports venues, and pop-ups, providing tailored solutions for both small and large-scale live events.

How is atVenu different from other POS systems like Square?

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Unlike general POS systems, atVenu is built only for live events, with features focusing solely on event needs. Other products say their solution helps all industries from retail to restaurants, and say that it works for events. We don't cater to everyone. We cater to events and built every single feature, button, and page, based on event needs. Not retail. Not restaurants. Not coffee shops. Live events.

How does atVenu handle low inventory alerts or last-minute menu changes?

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The platform automatically alerts users when inventory runs low and allows on-the-fly updates to menus or items, even during events.

What hardware is required to use atVenu's POS at a festival or venue?

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atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, pop-up stands, etc. The setup is flexible and scales to any size event.

How does atVenu help with digital settlements and cash reconciliation?

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atVenu transforms what is typically a chaotic, time-consuming process into a fast, organized, and transparent experience. With atVenu, settlements are fully digital—eliminating the need for manual spreadsheets, hand-written count sheets, and long end-of-show reconciliations.Teams can input count-in and count-out data directly into the system, track sales in real time, and instantly generate settlement reports that include sales by item, location, and payment type. atVenu also supports multi-party settlements, making it easy to divide revenue between artists, venues, and vendors without back-and-forth calculations.For cash-heavy events, atVenu helps track expected cash vs. actuals per stand, reducing discrepancies and improving accountability. The result: faster closeouts, fewer errors, and peace of mind for everyone involved—from merch managers to finance team

Can atVenu handle multiple merch locations at large venues or festivals?

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Yes—atVenu is purpose-built to manage multiple merchandise locations seamlessly, no matter the size or complexity of the event. Whether you're operating a single stand or dozens across a stadium or festival grounds, atVenu gives you full visibility and control.You can quickly allocate inventory to each location—even by percentage—and track real-time sales and stock levels at every stand. As demand shifts, atVenu makes it easy to transfer inventory, update menus, or make pricing changes instantly across all points of sale. With centralized reporting and location-based management, teams can move faster, reduce errors, and ensure no opportunity is missed—especially during peak fan traffic.

What hardware is required to use atVenu's POS at a festival or venue?

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atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, food trucks, etc. The setup is flexible and scales to any size event.

What hardware is required to use atVenu's POS at a festival or venue?

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atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, food trucks, etc. The setup is flexible and scales to any size event.

What hardware is required to use atVenu's POS at a festival or venue?

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atVenu works on iPads and iPhones with supported card readers and printers. We also have a handheld device that you can use to be able to take all payments for walking around, mobile carts, food trucks, etc. The setup is flexible and scales to any size event.

What kind of customer support does atVenu provide during live events?

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atVenu provides real-time support and a dedicated team for large events to ensure smooth operations during peak hours. When you use atVenu, you are getting a real person that will help you throughout the entirety of your event, from helping you setup and plan to being there if you have questions during, or after your event at 1 am. Not everyone offers reliable human support. We do.

Can atVenu handle multiple merch locations at large venues or festivals?

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Yes, atVenu is purpose-built to support large-scale events with multiple merch locations. You can easily manage and monitor dozens of stands across a venue or festival from a single dashboard. atVenu enables you to distribute inventory by specific quantity or percentage to each location, with real-time tracking to ensure efficient sell-through and prevent stockouts. Sales data is automatically centralized, giving you live visibility into performance by stand, product, or time of day. This means faster settlements, fewer errors, and a smoother experience for fans and staff alike—no matter how many locations you're operating.

What does atVenu cost? What is the pricing structure?

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Our pricing is straightforward with base transaction rates that you can see in our pricing page, with added bases based on if you want to rent gear with everything embedded into the transaction rate. For artists using our SaaS product while touring and managing their tour inventory and show settlements, those are priced by touring month with no additional fees. To see more about our pricing go to our pricing page or reach out.

Have more questions? Reach out to us at info@atVenu.com to learn more and ask how our solution can benefit you.