atVenu Terms of Service

By using the web site, or the atVenu mobile applications (“Service”), all services of atVenu, Inc. (“atVenu”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).atVenu reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: Violation of any of the terms below will result in the termination of your Account. While atVenu prohibits such conduct and Content on the Service, you understand and agree that atVenu cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms:

  1. You must be 16 years or older to use this Service.
  2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
  3. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  4. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you’d like.
  5. You must create 1 account per artist.  You cannot combine content of multiple artists under 1 account.
  6. You are responsible for maintaining the security of your account and password. atVenu cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  7. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  8. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Payment, Refunds, Upgrading and Downgrading Terms:

  1. A valid credit card is required for all accounts.
  2. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  4. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
  5. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. atVenu does not accept any liability for such loss.

Cancellation and Termination:

  1. You are solely responsible for properly canceling your account.
  2. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  3. atVenu, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other atVenu service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. atVenu reserves the right to refuse service to anyone for any reason at any time.

Abandoned or Dormant Accounts:

In the event, an account becomes *dormant and an existing user of the account who is affiliated with the Artist, Venue, or Festival entity wishes to take over ownership of said account, atVenu will attempt to contact the original Account Owner(s) to obtain approval before transferring ownership. If the original Account Owner(s) do not respond within 48 hours, atVenu will elevate the requesting user's permission level to Account Owner, whereby they are able to take over ownership of the account, along with all historical data. For Artist accounts, the existing Credit Card saved to the account for Per Touring Month billing will be removed. Only accounts which are not associated (linked to) an existing Merch Company (MerchCo account) or Organization within the atVenu system can be deemed dormant.

* What constitutes a dormant account?

API Usage

You acknowledge and agree that any misuse or abuse of the atVenu API may result in the temporary or permanent suspension of your account access to the API services. Misuse or abuse of the API will be determined at atVenu’s sole discretion and shall include, but is not limited to:
  1. Excessively frequent requests to the API.
  2. Malformed API requests that consume excessive computing resources and may impact the performance or availability of the system.
  3. Requests deemed malicious.

Modifications to the Service Prices:

  1. atVenu reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the AtVenu Site ( or the Service itself.
  3. atVenu shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

POS Register:

  1. Payment processing services for this use of our Point of Sale Register on atVenu are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).
  2. By agreeing to these terms of service or continuing to operate as a user of this service, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
  3. As a condition of atVenu enabling payment processing services through Stripe, you agree to provide atVenu accurate and complete information about you and your business, and you authorize atVenu to share it and transaction information related to your use of the payment processing services provided by Stripe.

Copyright and Content Ownership:

  1. All content posted on the Service is must comply with U.S. copyright law.
  2. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
  3. The look and feel of the Service is copyright ©2014 atVenu, Inc.. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from atVenu.

Label Reporting Relationship:

  1. If you have registered a relationship with a Record Label (“Label”) you authorize atVenu to transmit your media sales to your Record Label.
  2. If you do not have a registered relationship with a Label, you authorize atVenu to transmit your media sales directly to Soundscan, or via an associated label account

Data, Logo, and Name Use:

  1. You own your data. If at any point you no longer wish to continue working with atVenu, upon request your data will be removed from the Service.
  2. You grant atVenu a non-exclusive, perpetual and irrevocable worldwide right to collect, use and disclose data collected in aggregate. For example, atVenu uses aggregated data to help forecast future inventory needs for merchandise. atVenu will never disclose any data that would identify a specific artist, venue, or festival.
  3. You grant atVenu permission to identify you as a user of the atVenu system and use your logo and/or name in public announcements and marketing materials.

Legal Agreements for PayPal Services

  1. United States PayPal Legal Agreements
  2. UK PayPal Legal Agreements
  3. Canadian PayPal Legal Agreements

Data Protection and Product Security

The protection of your data and the security of our systems and products is very important to us. We have implemented a robust information security program to protect customer data and secure our systems. Our information security program aligns to best practices and includes, but is not limited to:
Additionally, atVenu acknowledges that it is responsible for, and shall take such steps as are necessary to protect, the security of its customers’ and their customers’ cardholder data in the possession or control of atVenu in connection with providing the Service. atVenu, its affiliates, and their respective personnel, as applicable, shall at all times comply, at its own cost, with the PCI Data Security Standards (PCI DSS) and any related laws, rules or regulations, and requirements for any work involving cardholder data as prescribed by the PCI Security Standards Council as the same may be amended from time to time.

General Conditions:

  1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
  2. Technical support is only provided to paying account holders and is only available via email.
  3. You understand that atVenu uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, atVenu, or any other atVenu service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by atVenu.
  6. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any atVenu customer, employee, member, or officer will result in immediate account termination.
  8. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  9. atVenu does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  10. You expressly understand and agree that atVenu shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if atVenu has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  11. The failure of atVenu to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and atVenu and govern your use of the Service, superseding any prior agreements between you and atVenu (including, but not limited to, any prior versions of the Terms of Service).
  12. Questions about the Terms of Service should be sent to
Last Updated: May 31, 2024