atVenu Privacy Policy

Introduction

atVenu, Inc.("Company" or "We") respects your privacy and is committed to protecting it
through our compliance with this policy.
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This policy describes the types of information we may collect from you or that you may provide when you visit the website www.atvenu.com or our ‘Mobile Orders’ services at live events (collectively, our "Website") as a guest or when you use or have used our payment processing or settlement services (“Services”) as an active or inactive user and our practices for collecting, using, maintaining, protecting, and disclosing that information

This policy applies to information we collect:

On this Website or any other websites we offer that refer to this Privacy Policy.
In email, text, and other electronic messages between you and this Website.
Through mobile and desktop applications including any that you download from this Website, which provide dedicated non-browser-based interaction between you and this Website, these may include our two current mobile apps, ‘Register’ and ‘Artist Manager’.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy, for example, on LinkedIn.
When you use our Services as an active user and if necessary if you are an inactive user as referenced in this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or our Services. By accessing or using this Website or our Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website and/or our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Age Restriction

Our Website is not intended for children, as defined by applicable law (i.e., individuals under the age of 13 in the U.S.A. We do not knowingly collect personal information from children. If you are a child, do not use or provide any information on our Website or through any of their features, register on our Website make any purchases through our Website, use any of the interactive or public comment features of our Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at the email listed at the end of this Privacy Policy.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights section below for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website and Services, including information:

By which you may be personally identified, such as first and last name, postal address (if necessary), email address, telephone number, and any other identifier by which you may be contacted online or offline ("personal information");
That is about you but individually does not identify you, such as user names, avatar information or other pseudonyms that you may use; and/or
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us while using the Website or when you use our Services or sign up to use our Services.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other general tracking technologies related to web traffic to our Website.

Information You Provide To Us

The information we collect on or through our Website and Services may include:

Information that you provide by filling in forms on our Website or while using our Services or signing up to use our Services (including at our point-of-sale screens). This includes information provided at the time of registering to use our Website including our Mobile App(s), subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including analytics traffic data (for example by using Google Analytics to obtain how you navigated to our Website and how many users accessed our Website and from where they were directed to our Website and other communication data and the resources that you access and use on the Website).
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

● Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website or our services that you have subscribed to or requested. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:‍

To provide our Services to you if you request to use them.
To present our Website and Services and their content to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about our Website or Mobile Apps connected to our Website and to provide you with details of our support for our services.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website/Services or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website or Services.
To generate and display general, aggregate statistics about usage of our Website and Mobile Apps.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own services that may be of interest to you. If you do not want us to use your information in this way, please email us at the contact number listed below or use our privacy portal or respond to any email with an unsubscribe request as described in the footer of each marketing email we send. For more information, see Choices About How We Use and Disclose Your Information.

Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information
We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. This includes our disclosure to our preferred third-party payment processor, Stripe, as detailed below.
To a buyer or othersuccessor in the event of a merger, divestiture, restructuring, reorganization,dissolution, or other sale or transfer of some or all of atVenu's assets,whether as a going concern or as part of bankruptcy, liquidation, or similarproceeding, in which personal information held by atVenu, Inc. about ourWebsite and Services users is among the assets transferred.
If we disclose your information to any third-parties including collecting your information directly or if we direct you to our third-party processor partners, they will either commit to you directly or we will contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it. For example, if you ‘Contact Us’ or use any widgets including chat-bots or other features on our Website or within our Mobile Apps that connect to the Website that allow you to input your information.
For any other purpose disclosed by us when you provide the information.
With your consent.
We use third-party Customer Relationship Management (CRM) companies to whom we disclose your information for purposes of managing our databases, including but not limited to companies such as ‘ZenDesk’ with whom we have a contractual relationship and they have committed to protect personal information that has been provided to them through our Website.

We may also disclose your personal information:
●     To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
●     To enforce or apply our terms of service https://www.atvenu.com/terms-of-service and other agreements, including for billing and collection purposes.
●     If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of atVenu, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The categories of personal information we may disclose include:
●     Personal information such as first and last name, email address, home address, telephone number and any identifying information that you provide to us in order for us to perform our services through the Website including our Mobile Apps connected thereto.

Sharing Information with Third-Party Payment Processors
When using our Websites and Services, our third-party payment processing partners, Braintree and Stripe, may request additional personal data, including credit card information, postal code, bank account information, and any additional information required by those companies to complete the services you request from them. Note that PayPal, Apple Pay, and Google Pay are facilitated by Braintree and Stripe. Please reference their privacy policy for more information on the usage of this data set (See: https://www.braintreepayments.com/legal/braintree-privacy-policy, https://stripe.com/us/privacy). As set forth at the top of this notice, this notice does not apply to information collected by third-parties including Braintree and Stripe, which may be collected in accordance with Braintree and Stripe’s own privacy policy linked above.

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Promotional Offers from the Company. We may provide our business customers with promotional offers from time to time but we do not send promotional offers to end user customers. If you are a business customer and do not wish to have your email address or contact information used by the Company to promote our own or third parties' products or services, you can opt-out by responding to the email indicating that you would like to unsubscribe or clicking the relevant link in the email footer to unsubscribe from future emails. You may also send an email to us at the following address: Unsubscribe Email.
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We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information
You can review and change certain personal information such as name, email, phone number and yourpassword by logging into the Website and visiting your account profile page.

You may also send us an email HERE to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal require mentor cause the information to be incorrect. We may not accommodate a request based on the requirement to retain information necessary to address fraud or fraudulent activity.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah)
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Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please submit a request via our portal at: https://privacysupportservices.com/atvenu/. Or if you are a California resident you may call us toll-free at: (888) 668-6126.

To appeal a decision regarding a consumer rights request email us at HERE with the header/title “Appeal of Decision” and state the nature of your appeal with sufficient detail for our privacy team to assess the merits of your claims

Nevada provides its residents with a limited right to opt out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit are quest to this designated address: https://privacysupportservices.com/atvenu/. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Sharing Information with Third-Party Payment Processors

If you transacted using a third-party payment processor at on one of our Websites, or, in one of our applications, you may need to access and request their assistance to comply with your additional privacy rights under applicable laws described in this privacy policy. We currently use two third-party payment processors, Braintree and Stripe. To access their respective privacy policies/notices to enforce your rights with respect to personal information that they have collected to perform their services, you will need to visit either of the following websites: https://www.braintreepayments.com/legal/braintree-privacy-policy and https://stripe.com/us/privacy.

Cookie Notice for Mobile Orders Service

For individuals using atVenu’s Mobile Orders services at a live event, all cookies used as part of the Mobile Orders service are strictly necessary for the Mobile Orders services to function properly. The third-party cookies are required by our payment processing partner(s). Declining or disabling these cookies via your mobile device settings may result in the Mobile Orders services not functioning properly or at all.

Residents of European Economic Area

If you are a resident of the European Economic Area (EEA), you have certain additional rights and protections under the law regarding the processing of your personal data. Please see our separate EEA Privacy Notice.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions made by end users are subject to the technical rules and protections of our third-party payment processors, see the section entitled Sharing Information with Third-Party Payment Processors above.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or to use our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or through our Services. Although we employ industry-standard security mechanisms to protect your data and use only reputable third-party service providers (including payment processors), any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or while using our Services.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes prior to your access of our Website or use of our Services.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us support@atVenu.com.

To register a complaint or concern, please submit a request to initiate a complaint by emailing us at HERE with the heading/title “Privacy Complaint” and providing us with sufficient detail regarding the nature of your complaint and the date/time of any events leading up to your complaint. We may ask you to verify your complaint and identity by providing appropriate information to substantiate your identity and the facts giving rise to your complaint.

Last modified: July 2, 2024