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Live Event Pros, On Your Team

Our customer experience team is a core reason our customers and partners choose us and stay with us. We ask detailed questions and are there to help you set up, manage, run, and reconcile your event. We configure our software to your event needs and support you like we are part of your team.

Experienced in events
  • Backgrounds in venues, festivals, F&B, touring merch, and settlements
  • We've lived the pain points and built the tools we wished we had
  • Real-world best practices baked into onboarding and support
We work your event like it's ours
  • Detailed discovery to tailor setup to your ops and vendors
  • Hands-on guidance across mobile ordering, VIP concierge, sponsor promos, taxes/fees, and more
  • Dedicated reps on call during show time
Your feedback fuels our roadmap
  • We iterate for speed: fewer taps, faster lines, clearer reports
  • Rapid learnings from live events flow into product updates
  • Operational KPIs inform what we build next

How It Works

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PRE-EVENT

  • Dedicated ops team available on-call to troubleshoot in real time
  • POS setup validations, Wi-Fi & offline best practice support
  • Rapid response to inventory triage, price adjustments, and tax changes
  • Hands-on guidance with promo toggles and last-minute sponsor activations
  • Actionable insights and line-busting strategies to keep fans moving
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DURING EVENT

  • Dedicated ops team available on-call to troubleshoot in real-time
  • POS setup validation & troubleshooting support a call away
  • Rapid response to inventory, pricing, or settlement questions
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POST-EVENT

  • Accurate, detailed settlement reports ready fast
  • Reconciliation coaching to ensure every dollar is accounted for
  • Event performance breakdown: what sold, where, and why
  • Data-driven recommendations to improve throughput, inventory, and sponsor ROI
  • Ongoing partnership wand follow-up support leading into future events
Alternate text

PRE-EVENT

  • Dedicated ops team available on-call to troubleshoot in real time
  • POS setup validations, Wi-Fi & offline best practice support
  • Rapid response to inventory triage, price adjustments, and tax changes
  • Hands-on guidance with promo toggles and last-minute sponsor activations
  • Actionable insights and line-busting strategies to keep fans moving
Alternate text

DURING EVENT

  • Dedicated ops team available on-call to troubleshoot in real-time
  • POS setup validation & troubleshooting support a call away
  • Rapid response to inventory, pricing, or settlement questions
Alternate text

POST-EVENT

  • Accurate, detailed settlement reports ready fast
  • Reconciliation coaching to ensure every dollar is accounted for
  • Event performance breakdown: what sold, where, and why
  • Data-driven recommendations to improve throughput, inventory, and sponsor ROI
  • Ongoing partnership wand follow-up support leading into future events

Why Our Team Is Different

When the pressure hits, most POS companies disappear into a help-center portal; our team is a part of your operation and ready to help.

Built by Event Operators

Former tour managers, touring crew, festival ops, and venue pros. Real event experience — not call-center scripts.

Setup That Matches Your Event

Menus, stands, vendors, taxes, tips, fees — configured to your actual workflow.No templates. No guesswork.

Throughput & Ops Coaching

Better layouts, fewer taps, tighter inventory habits.Small changes → big revenue gains.

Real Answers, Fast

When you need it, you get immediate, actionable help from people who know how to fix show-time problems.

Clean, Hassle-Free Settlements

We help you eliminate vendor disputes, remove math errors, and produce clean, consistent exports every night.

Partners Focused on Your Revenue

If something won’t scale or won’t work for your event, we’ll tell you the truth. We’re invested in your success, your growth, and your revenue.

Trusted By Operators

"Their ops team felt like extra staff on show day – fast answers, practical fixes, and sponsor promos that actually moved the needle."

— Venue GM, 20K-cap arena

"They don't just support the software, they understand festivals. Our settlements were the cleanest they've ever been."

— Festival Director

"10/10 would use atVenu again"

— Small-cap Touring Artist

"We spend less than half the time we used to setting up for shows, it's so easy with atVenu"

— Guy selling bootleg merch in the parking lot

"Their ops team felt like extra staff on show day – fast answers, practical fixes, and sponsor promos that actually moved the needle."

— Venue GM, 20K-cap arena

"The perfect solution if you hate using Excel."

— Venu GM, 20K-cap arena

"Their ops team felt like extra staff on show day – fast answers, practical fixes, and sponsor promos that actually moved the needle."

— Venue GM, 20K-cap arena

"They don't just support the software, they understand festivals. Our settlements were the cleanest they've ever been."

— Festival Director

"10/10 would use atVenu again"

— Small-cap Touring Artist

"I'd rather sell my own child than use anything other than atVenu."

— Guy selling bootleg merch in the parking lot

"Their ops team felt like extra staff on show day – fast answers, practical fixes, and sponsor promos that actually moved the needle."

— Venue GM, 20K-cap arena

"The perfect solution if you hate using Excel."

— Venu GM, 20K-cap arena